Privacy Policy

This Privacy Policy explains how ALEKSANDR GORCHAKOV ("NXVela", "we", "us", or "our") collects, uses, and protects information when you use our website at nxvela.com or any of our SaaS products.

1. Information We Collect

We may collect the following categories of personal data:

• Contact information — name, email address, phone number, when you fill in our contact form or sign up for a product.
• Usage data — pages visited, time spent on pages, browser type, device type, and IP address (anonymized where possible).
• Business information — company name, industry, and related details provided during onboarding to our SaaS products.
• Communications — content of messages you send us via email or our contact form.

2. How We Use Your Information

We use collected data to:

• Respond to your inquiries and support requests.
• Provide and improve our SaaS products and services.
• Send transactional communications (account notifications, product updates).
• Comply with legal obligations.
• Analyze and improve website performance.

We do not sell personal data to third parties.

3. Legal Basis for Processing (GDPR / Argentine Law 25.326)

We process your data on the basis of: (a) your consent, (b) our legitimate interest in operating our business, or (c) compliance with legal obligations, depending on the context of the processing.

4. Data Storage and Security

Your data is stored on servers operated by reputable cloud infrastructure providers. We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or disclosure. No system is 100% secure; we cannot guarantee absolute security.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 24 months. Account data is retained for the duration of the account plus a reasonable period after closure.

6. Third-Party Services

Our website and products may use third-party services including analytics providers, cloud hosting, and communication platforms (e.g., WhatsApp Business Platform via Meta). These services have their own privacy policies. We encourage you to review them.

7. Cookies

We use essential cookies required for the website to function, and optional analytics cookies to understand site performance. You can control cookie preferences through your browser settings. See our Cookie Policy for details.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain processing.
• Data portability.

To exercise these rights, contact us at admin@nxvela.com. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact

For privacy-related questions or requests, contact us at:
ALEKSANDR GORCHAKOV
Vega Niceto Cnel 5761, Piso 0 Dpto 2, Ciudad Autónoma de Buenos Aires, Argentina
admin@nxvela.com
+54 9 11 5018-4013